Privacy Policy

Flowent is the name of this learning service. If you use it through a school or another institution, that organisation may also decide how your class data is used; its privacy notice may apply as well. For questions about the responsible party for your account or course, contact contact@getflowent.com.

• Account information: Email address, display name, profile details, and language preferences when you use an account.
• Learning data: Practice session results, task completion, transcripts, scores, and feedback. These support your progress history and class reports.
• Voice data: Speaking audio is processed during conversations. Lesson speaking recordings may also be saved so feedback can be provided. Transcripts and feedback can remain with the session record.
• Teacher materials: Teachers can upload documents and images to build lessons. These files may contain personal data if the teacher includes it.
• Service and contact data: We process invitation email addresses, support and demo requests, and technical information needed to operate and protect the service. With your analytics choice, we may also collect page views and feature-use events.

External providers help us run Flowent. Depending on the features you use, the categories of recipients are:

• Speech and language providers process audio, conversation text, and lesson material for practice and feedback.
• Cloud hosting and storage providers hold account, learning, and teacher-uploaded data, including saved recordings.
• Email delivery providers handle invitations, service messages, and replies to enquiries.
• Google Analytics receives website usage information only if you allow optional analytics. You can change that choice later.

Some providers may process data outside the European Economic Area. For details about a transfer affecting your data, contact contact@getflowent.com.

The legal basis depends on why the data is used and how you joined Flowent:

• Providing the service: Account access, speaking practice, feedback, and progress records are needed to deliver the service requested by you or your institution. Contract performance may apply when you have a direct agreement with us.
• Running and protecting Flowent: We use technical and support data to maintain the service, resolve problems, and prevent misuse, where we have a legitimate interest or another applicable basis.
• Optional analytics: We use consent for Google Analytics. You can refuse or withdraw it without losing access to core learning features.

Where a school arranges your access, ask that institution for the lawful basis it uses for its class records.

• Your class teachers: Authorised teachers can review your profile, progress, task results, feedback, and individual session records, including transcripts.
• Service providers: The categories above receive information relevant to their function, such as speaking data, teacher-uploaded material, contact details, or optional usage data.
• Your institution: If it arranged your access, its authorised staff may receive class-related records and reports under its arrangement with Flowent.

• Account and learning records: We keep these while they are needed to provide your account, class access, progress history, feedback, and support. Deleting a class or closing an account may not immediately remove every related record or backup.
• Speaking records: Saved lesson audio, transcripts, and reports can remain after a session for feedback and progress review. We do not currently apply a fixed automatic deletion period to these records.

To ask about a particular record or request deletion, email contact@getflowent.com. We will assess the request against applicable legal and operational obligations.

Under the GDPR, you have the right to:

• Access your personal data (Art. 15)
• Rectify inaccurate data (Art. 16)
• Erase your data ("right to be forgotten", Art. 17)
• Restrict processing (Art. 18)
• Data portability — receive your data in a structured format (Art. 20)
• Object to processing based on legitimate interest (Art. 21)
• Withdraw consent at any time (Art. 7(3))

To exercise any of these rights, contact contact@getflowent.com. We will respond within the time required by applicable data protection law.

You can also change analytics preferences at any time.

We use access controls and encrypted connections to help protect personal data. Access to class records is limited by role.

Flowent is intended for users aged 16 and older. If you are under 16, please do not create an account until your parent or guardian and your school have arranged access with us.

We update this page when our data practices change and show the latest revision date at the top. Where required, we will also notify affected users directly.

For privacy questions, data requests, or complaints: contact@getflowent.com

You also have the right to lodge a complaint with your local data protection authority (supervisory authority) if you believe your data is being processed unlawfully.